After-sales

Returns

Review return reasons, evidence, deadlines and response actions.

Open returns

9

Due today

3

Approval rate

72%

Avg. resolution

1.8d

ReturnsRefundsDisputes

Return queue

CaseOrderReasonAmountStatus
RET-00912#ORD-10381Arrived damaged¥18,900Evidence received
RET-00908#ORD-10364Not as described¥9,800Seller response due
RET-00899#ORD-10301Changed mind¥12,400Approved

Response deadlines

Three cases need a response before 17:00 JST.

Policy guidance

Damage claims require packaging and product evidence.